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Fitup Terms of Service

Last updated: June 15, 2026

📱 Apple Licensed Application
This service is subject to Apple's Standard End User License Agreement (EULA).

1. Introduction

These Terms of Service ("Terms") govern your use of the Fitup fitness center management application ("Service") provided by Fitup ("the Company", "we"). By using the Service, you agree to these Terms.

2. Definitions

• "Service" means all features provided by Fitup, including member management, class reservations, attendance, coupons, health and diet features, and community and messaging features.

• "User" means a member, instructor, or branch manager who uses the Service.

• "Branch" means a fitness center managed through the Service.

• "User-Generated Content" or "UGC" means all content posted by users, including community posts, comments, images, and videos.

3. Service Description

Fitup provides the following:

Fitness center member management (member, instructor, branch manager roles)
Class scheduling and reservations, QR-based attendance and walk-in
Coupon issuance and management
Health and body-composition (InBody) records, meal recommendations, actual intake logging, food search, and water tracking
Community features (posts, comments, likes, images and videos)
Member-to-member messaging (chat)
Push notifications and meal reminders

4. Notice on Health and Nutrition Information

⚕️ Medical disclaimer: The health, body-composition, nutrition, and meal recommendations and calorie/nutrition information provided by the Service are for general informational and reference purposes and do not replace medical diagnosis, prescription, or treatment. Always consult a physician or other qualified professional for health and dietary decisions. You use this information at your own discretion and responsibility.

5. User-Generated Content Policy

🚫 ZERO TOLERANCE POLICY
Fitup enforces a strict zero-tolerance policy against objectionable content and abusive behavior. Violations may result in content removal and account suspension or termination.

5.1 Prohibited Content

Users must not post content that is:

Sexually explicit or obscene
Promoting violence, hate, or discrimination
Harassing or threatening other users
Illegal or promoting illegal activity
Infringing intellectual property rights
Spam, fraud, or false information
Sharing others' personal information without consent
Defamatory or harmful to others

5.2 Reporting and Blocking

Reporting: Users can report objectionable content directly from the menu on a post or profile. Reported content is hidden from the reporter's own feed.
Blocking: Users can block abusive users; a blocked user's content is immediately removed from your feed.

5.3 Report Handling and Administrator Review Policy

⚠️ Review and action within 24 hours
We review and act on reports of objectionable content within 24 hours. Handling works as follows:

Reporter-side hiding: Upon report, the content is immediately hidden from the reporter.
Temporary hiding of severe types: Sexual or illegal content is temporarily hidden (reversible) pending review, preventing public exposure.
Administrator's final decision: The final deletion of content and any warning, suspension, or termination of a user are decided by administrator review and judgment. Content is not automatically deleted based on a single report.
Protection against false reports: If a report is found to be false, the content is restored, and the false reporter may face penalties such as a warning.

If a violation is confirmed upon review, a minor first violation results in a warning, while repeated or severe violations may lead to temporary suspension or permanent termination.

5.4 Content and File Deletion

When a post is deleted, the post, comments, and likes are removed along with the permanent deletion of attached image and video files (stored on Cloudflare R2).

6. In-App Purchases and Auto-Renewable Subscriptions

⚠️ Important auto-renewable subscription information

1. Some features may require payment through Apple App Store or Google Play Store in-app purchases.

Payment and Billing

2. Payment is charged to your iTunes/Apple ID account upon purchase confirmation.

Auto-Renewable Subscriptions

3. For auto-renewable subscriptions:

Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period.
The renewal fee is charged at the same price within 24 hours before the end of the current period.
If you cancel during the period, you can continue using the service until the period ends.
Any unused portion of a free trial is forfeited upon purchasing a subscription.

Managing and Canceling Subscriptions

4. After purchase, you can manage subscriptions and turn off auto-renewal in your account settings.

iOS: Settings → [your name] → Subscriptions → select Fitup → Cancel Subscription
Android: Google Play Store → Menu → Subscriptions → select Fitup → Cancel Subscription

Refunds

5. Refunds follow Apple's and Google's refund policies. Refund requests must be made directly through each store.

7. Messaging (Chat) and Notifications

For a conversation with a still-active user, "Leave" hides it only from your own list and it may reappear when a new message arrives. A conversation whose other party has withdrawn can be permanently deleted.
Some notifications, such as meal reminders, are sent only if you opt in and can be turned off in app/device settings.

8. User Obligations

Age requirement: This service is available only to users who are 14 years of age or older. Children under 14 may not register for or use the service, and the Company does not knowingly collect personal information from children under 14. Age is verified via date of birth at sign-up.

You agree to: provide accurate information at registration, keep your credentials secure, comply with applicable laws and regulations, respect other users, and report violations or suspicious activity.

You agree not to: misuse others' information, disrupt service operations, use the service for illegal purposes, defame others, post objectionable/obscene/illegal content, or harass or abuse other users.

9. Account Withdrawal and Data

You can withdraw your membership within the app. Upon withdrawal, personally identifiable data (profile, health, diet, community, chat, etc.) is deleted, while accounting records such as payment and settlement may be retained for a period in an anonymized form as required by law. See the Privacy Policy for details. Handling may differ by role (member, instructor, branch manager).

10. Service Restrictions

We may restrict or terminate access in cases of: violation of these Terms, posting objectionable/prohibited content, abusive behavior toward other users, disruption of normal operations, or attempts to circumvent security measures.

11. Disclaimers

1. We are not liable for service interruptions due to force majeure such as natural disasters or system failures.

2. We are not liable for service issues caused by user negligence.

3. We do not guarantee the accuracy or reliability of user-posted content.

4. Health and nutrition information is for reference and is not a medical practice (Section 4).

5. You are solely responsible for your content and interactions within the Service.

12. Amendments

We may amend these Terms at any time. Changes are posted within the Service and take effect upon posting. Continued use after changes constitutes acceptance of the amended Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of Korea. All disputes shall be resolved in the courts of our jurisdiction.

14. Contact

Email: kywoon07@bearto.studio

Reporting: please use the in-app reporting feature for the fastest response.